Thank you for shopping at Sciencerallye.eu. We appreciate your business and strive to provide you with the best digital products. Due to the nature of digital goods, all sales are final and non-refundable. Please read our return policy carefully before making a purchase.
1. Digital Products
All our products are digital and delivered electronically. Once a digital product has been delivered to you, it is considered final and non-refundable. Due to the nature of digital content, we cannot accept returns or provide refunds for digital products that have been successfully delivered.
2. Non-Returnable Items
Our digital products, such as city rallies and other downloadable content, are non-returnable and non-refundable. This policy is in place because digital products are not tangible goods and can be copied or used upon delivery.
3. Exceptions
We understand that there may be exceptional circumstances where a refund may be warranted. We will review refund requests on a case-by-case basis under the following conditions:
- Technical Issues: If you encounter a technical issue with the digital product that prevents you from accessing it, please contact our customer support team within 7 days of purchase. We will make every effort to resolve the issue or provide a replacement.
- Incorrect Product: If you receive a digital product that is different from the one you purchased, please contact us immediately. We will correct the error and deliver the correct product.
4. How to Request a Refund
If you believe you qualify for an exception as outlined above, please contact our customer support team at contact@concentris.de with the following information:
- Your name and email address used for the purchase.
- The order number and date of purchase.
- A detailed description of the issue and any relevant screenshots or error messages.
Our team will review your request and respond within 3-5 business days.
5. Contact Us
If you have any questions about our return policy or need assistance, please contact us at:
concentris research management gmbh
Ludwigstr. 4
82256 Fürstenfeldbruck
Bavaria, Germany
Email: contact@concentris.de
Phone: +49 8141 6252 8571
This policy was last updated on 23.07.2024.